These Terms and Conditions are binding on all visitors to the website of www.viasaborna.bg (Merchant)

By using the Website, you agree to abide by these rules. They may be updated and posted here without prior notice to you. It is advisable to review them periodically.

Data about the Trader

Holly Team Ltd,

EIC: BG201950349,

Address. Sofia, Izgrev district, bl. 53, et. 8

Rumen Yankov, Daniela Dimova, Yuliana Nedkova

Supervisory authorities

Data Protection Commission. Address. Address. "(02) 940 20 46 fax (02) 940 36 40, Email: kzld@government.bg, kzld@cpdp.bg website: www.cpdp.bg

Consumer Protection Commission. Address. Sofia, Slaveykov Square №4A, floors 3, 4 and 6, tel.: 02 / 980 25 24 fax: 02 / 988 42 18 hotline: 0700 111 22, website: www.kzp.bg

Website Content and Copyright Information

You agree not to reproduce, distribute, sell, resell or exploit for any commercial purpose the content of the Website.

You agree not to interfere with or disrupt the Website's services, security systems or content.

Before placing an order, check the specifications and compatibility of the products you are ordering by visiting the manufacturer's website.

The administrators of www.viasaborna.bg are constantly working to maintain the accuracy of the information posted here. However, please note that the photographs are provided for informational purposes and they may show some product accessories that may not be included in the standard sales package.

The materials contained on the Site may be protected by applicable copyright and trademark laws.

Availability and colour reproduction

All product orders are subject to availability check.

The designers take care of the colours used in the collections. The limitations of colour reproduction and individual colour settings on your screen may mean slight variation.

All reasonable care is taken to ensure that descriptions are accurate. However, we do not warrant that product descriptions or other content on this Website is accurate, complete, reliable, current, or error-free.

www.viasaborna.bg reserves the right not to confirm any order placed, and to terminate, change, suspend or remove, temporarily or permanently, any aspect of the Website, including any features of the Website, at any time and without notice.

Your Profile

Use of the Website or certain sections of the Website requires the creation of a user profile.

If you use this Website, you are responsible for maintaining the confidentiality of your account and password, for restricting access to your computer, and you agree to accept responsibility for any actions that occur with your account and password.

If you suspect that the security of your user account has been breached, please notify the Website Administrator as soon as possible. "Prima-Style shall not be liable for any damages that may result from the unauthorized use of your user profile.

Which persons can place orders

Purchases of products through our website may only be made by persons over the age of 18. Persons under the age of majority or under legal guardianship are not allowed to make purchases.

Although the Site prohibits use by persons under 18 or under legal guardianship, it is possible that such persons may place orders and make payments by providing false or inaccurate information about themselves. In such cases, the Website is not responsible for the actions of minors and those under legal guardianship, and the responsibility lies solely with their guardians and parents.

The website advises parents and guardians to take appropriate action if they do not wish to be responsible for products ordered and/or paid for from the website.

Conclusion of the contracts

Contracts are considered concluded at the moment when Users receive order confirmation from the Merchant. Confirmation may be made by e-mail, SMS, Viber or other means/channel of electronic communication.

We reserve the right to refuse to confirm an order which does not result in any liability on our part. The contract shall be concluded in Bulgarian.

Users use the interface of the e-shop page to browse the products on offer and to enter into contracts for the supply of products offered by the trader.

The party to the contract with the Merchant is the User according to the data provided at registration and contained in the User's personal profile. For the avoidance of doubt, these are the details with which an account has been created on the shop's website.

The trader shall include in the interface of its website technical means for detecting and correcting errors in the input of information before the order is placed.

The contract order and the acknowledgement of receipt shall be deemed to have been received when their addressees are able to access them.

Users can register in the e-shop and provide the necessary data or place an order without registering by using the relevant functionality in the e-shop interface.

Implementation of the contract

The trader is obliged to deliver to the User the ordered goods for which the User has received confirmation in the quantity specified in the confirmation.

Payments for all orders placed through the site, regardless of the method of payment, are made only in Bulgarian levs (BGN).

Prices are quoted in Bulgarian national currency as well as in other currencies to facilitate our foreign customers.

The price indicated in the order confirmation is the final price for the User. It includes all taxes and shipping cost, if applicable.

Payment methods

Payment methods in the online store are available on the "Payment methods" page

Right of withdrawal

Consumers have the right to cancel the product received within 14 days of delivery. The return of the goods is at the expense of the Users.

To make a valid product return request, you must present the invoice, receipt and warranty card (if applicable) issued with the purchase. The customer must have kept all qualities, design and functionalities of the product intact during the period. The product packaging must also be returned.

To request a product return, please send us an e-mail to orders@viasaborna.bg , stating in the message your wish to return the product, the order number and date, and the name of the product you wish to return, your name and contact details (telephone number).

If the right of withdrawal is exercised, we will refund the amounts paid within 14 days of receipt of the goods. If the contract buyer is not a "consumer" within the meaning of § 13 of the Additional Provisions of the Consumer Protection Act, he has no right of withdrawal.

For certain products, the right of withdrawal under the Consumer Protection Act is not applicable.

Legal warranty and claim

The trader shall be liable for any non-conformity which existed at the time of delivery of the goods and which occurs within two years from that time.

If you have any complaints relating to defects in the products received, you can contact the Merchant at the following email address orders@viasaborna.bg

In case you receive a product from us that does not meet your needs and expectations due to its poor quality, you can request a replacement of the purchased goods with another. If you are still not satisfied with the quality of the product, you can either ask for a reduction in the price you have paid or return the product in exchange for its price.

Upon receipt of your claim, we will send you instructions on how to proceed. You must keep your receipt, invoice and product warranty card (if applicable). We reserve the right not to service a claim if the customer fails to prove that the product was purchased from us (if the receipt, invoice or warranty card is missing).

If you have received a defective product, you can send a claim request to the following email address: orders@viasaborna.bg . Each claim request must contain the following information: product name, product number, the company name of the retailer from which it was purchased, a description of the defect, a phone number and your contact information.

Discharge of the Trader

The Merchant shall not be liable in case of force majeure, accidental events, technical reasons that prevent access to the Platform, and other circumstances over which the Merchant has no control, including orders of the competent state authorities.

.The Merchant shall not be liable for any damage caused by the User to third parties from the use of this Website or from the use of hyperlinks to other websites. Merchant has not reviewed all of the sites linked to it and is not responsible for the content of any such linked site. The inclusion of any link does not imply endorsement of the site by Merchant. Use of any such linked website is at the user's own risk.

The merchant is not liable for damages from comments, opinions and posts under the products.

We reserve the right not to serve customers whom we suspect have filled in false and inaccurate personal and contact information.

We reserve the right to delete customer profiles that have obviously filled in inaccurate and false information about themselves, their address, shipping address or contact methods.

We reserve the right not to fulfill orders to users who consistently refuse orders.

The materials appearing on the Website could include technical, typographical, or photographic errors. Merchant does not warrant that its materials are accurate, complete or current. Merchant may make changes to the materials at any time without notice.

Selling products in countries where they are banned from use or purchase

The Website assumes no responsibility for products purchased by users who are in a country that prohibits the sale or use of these products. Before purchasing a product, or if you are in any doubt that there may be a prohibition on its purchase or use in the country in which you are located, please consult your local authorities.

Termination of the Contract and these General Terms and Conditions

The Contract shall be terminated in the following cases:
- by mutual consent of the parties;
- upon termination of the Contract due to the culpable default of either party and in accordance with the provisions of the Digital Content and Services and Sale of Goods Act;
- upon the existence of other grounds provided for in Bulgarian and European Union legislation.

Applicable law and jurisdiction

Bulgarian law shall apply to the concluded contracts.

In case of disputes, ways will be sought for their voluntary settlement, and in case such settlement cannot be reached - by the Bulgarian courts.

In the event of a dispute, the User may refer to the online consumer dispute resolution platform maintained by the European Commission at the following web address - https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=BG

Other information

Our users have the right to know all product details before making a purchase. We try to publish all the information about each of our products so you can make an informed choice.

However, if we have neglected to mention information about a particular product or you wish to make an enquiry about its features, options, materials, maintenance, accessories or optional extras, please do not hesitate to email us so that we can give you the most accurate answer possible, to the best of our knowledge.

If you have any questions about our Terms of Use, please contact us via the dedicated contact form or at orders@viasaborna.bg

The General Terms and Conditions were last amended on 28.08.2023